Shipping:
All PRIORITY and Expedited Orders on in Stock items placed after 10 am EST will ship the following business day.  

 

MOST IN STOCK ORDERS SHIP OUT WITHIN 2-3 BUSINESS DAYS VIA USPS OR UPS FROM US WAREHOUSE LOCATIONS. Some special product offers can be longer. You can check your order status by clicking on the following link after we have sent you an email confirming shipment of your order. Please allow at least 3-7 business days to check on your order status as we prepare and fulfill your order, and ship it out to you :
https://sportsconnection.co/pages/order-lookup/?ordernumber=1234&email=john@test.com



WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- Most in stock orders leave the warehouse within 2-3 business days.
- We will notify you by email when your items have been shipped.

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return please ensure you include your full name, order number, and the email address used to place the original order.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refund, or only partial refunds, may be offered. These can include, but not be limited by, the following:
*Any hot selling item that stock was held for a customer and is now past selling window due to  advertising campaigns finishing or seasonal use.
*Any item not in its original condition, missing parts, or damaged through use by customer.
*Any item that is returned more than 30 days after delivery without prior permission from Sports  Connection.
*Hot items such as Inflatable Helmets, Salt Lamps, Pride Lights, Pebble Wallets and Bobble Heads. These items are in very high demand as they are officially licensed products that follow certain guidelines and regulations. 
*Any item where order or delivery issues were due to customer error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus shipping and any applicable re-stocking fees.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. Financial institutions can be slow and your patience is appreciated. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@sportsconnection.co 
.
Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt (within 30 days). If you need to exchange it for the same item, send us an email at support@sportsconnection.co 
Return Shipping Address is:

6100 Philips Hwy Unit 2, Jacksonville, FL 32216

Can I Change My Shipping Address For The Order?
We cannot guarantee that edits can be made. Make sure to double check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away, and we will check to see if we are able to edit your information prior to shipment. 

My Address Was Incorrect And Now My Order Is Being "Returned to Sender."
If an item is returned to sender, due to an incorrect or undeliverable address being given to us, your order will be cancelled when we receive the item, and you will be refunded minus the original shipping costs. There will also be a 10% restocking fee.

Shipping
To return your product, you should mail your product to:

6100 Philips Hwy Unit 2, Jacksonville, FL 32216

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Policy for orders that USPS Tracking shows as delivered but the customer has not received.

Please verify that the address you entered as your shipping address is correct.

Please check with other family members to make sure someone else didn't bring it in.

Please call your post office with your tracking number and request they confirm their tracking information is correct.

If USPS confirms that their tracking is, to the best of their knowledge, correct, then a theft report must be filed with the US Postal Inspector so the loss can be researched.

https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

We require the completed report from USPS via the customer to continue. 

Once we have a report from USPS and the Postal Inspector, if your package still is not found, we will re-ship your item, or if it is no longer in stock, we will issue a refund. 

Thank you for shopping with us!